Competitive Neutrality Complaint Management Competitive Neutrality Complaint Management

Competitive Neutrality Complaint Management

The Competitive Neutrality Complaint Management policy has been developed to meet Councils obligations under Section 48 of the Local Government Act (2009) (the Act).

This policy applies to competitive neutrality complaints regarding business activities undertaken by Council that are in direct competition – or have the potential to be in competition – with the private sector. Competitive neutrality refers to the requirement that Council must not receive any competitive advantage in relation to a business activity because it is a Local Government.

Council is committed to an early resolution process for competitive neutrality complaints. The decision and outcome of a complaint will be made available to the affected person.

How do I make a complaint if I feel Council is competing unfairly with me in a business activity?

There are a number of ways you can make a complaint:

In person at Council’s administration office:

38 – 46 Daintree Street

Cloncurry QLD 4824

By e-mail:

council@cloncurry.qld.gov.au

By phone:

4742 4100

In writing:

Governance Officer

Cloncurry Shire Council

PO Box 3 Cloncurry QLD 4824

If you feel strongly that the matter is particularly serious you may address the correspondence to the Chief Executive Officer.

What process will take place if make a complaint?

Council recognises that an effective complaints management system is integral to delivering good customer service. An Officer will be tasked with investigating your complaint and will contact you with 10 working days to inform you of their findings and how the issue will be resolved.

If you are unhappy with how Council dealt with your complaint you may contact the Queensland Productivity Commission (QPC) on (07) 3015 5111. The Commission is the State’s independent economic review body and has authority to review how Council dealt with your complaint.

Further questions

For further questions regarding competitive neutrality complaints please contact Councils Governance Officer on (07) 4742 4100.